You can’t be half pregnant!

Trust definition

“You can’t be half pregnant.” It’s a line my lovely husband uses when people indicate that they are not completely committed to something. He says, you either are or you aren’t. You can’t be half-way there. It’s the same with TRUST. During the week I was having trouble understanding why I didn’t trust myself enough to create a particular… [Read More]

People Who Serve Exceptionally Well Do These Five Things

Good Service 5 things

Delivering great customer service is definitely an art. Some people do it well and others, well, suffice to say they could do with a few pointers. The truth is that everyone serves someone. Sometimes that someone is the end customer and other times that someone is serving the person that serves the customer. In other… [Read More]

Are you lazy? Does it hold you back or propel you forward?

Are you Lazy

Are you lazy? On the weekend I went to deliver some donation items to the Salvos in Ferntree Gully. It was 4pm and I was delighted that their donation roller-door was still up. Their warehouse was spotless but their response to me, their loyal customer, wasn’t. Unfortunately they refused to take my van full of great… [Read More]

Don’t feel guilty – Balance doesn’t exist


I had the pleasure of being a part of an International Women’s Breakfast where the panelists were discussing work/life balance. I wonder, should it be life/work balance? Or is there really such a thing? One of the many things women celebrate about themselves is their ability to juggle their families, work and lifestyles but at the same… [Read More]

Ditched the resolution? It’s not too late.

New Year's Resoution Fail

How is your New Year’s resolution going? Has it failed you yet? That sounds really harsh doesn’t it? It’s just that I’m not a big fan of the New Year Resolution, it’s just so hard and fast with little room for being human. I prefer an annual theme. Themes are gentler, more forgiving, sustainable and… [Read More]