The Art of Service
I love a podcast that expands my mind – one that makes me feel as if I am discovering something completely new to me – and I particularly get excited when it falls into my categories of passion – customer engagement, innovation, tech and futurism. Phil McKinney, on his Killer Innovations podcast recently interviewed serial… [Read More]
How do you manage under pressure when travelling? Are you a laid back traveller or do you tend to stress out when something goes wrong? We took a group of mentoring clients on a fabulous cruise this week. For four nights and three days the group explored business and personal balance, networking and how to… [Read More]
For most of my adult life, I have been teaching the concept that happiness and sadness are emotions (e-motion or energies in motion) that move us from one state of being to another and that emotions move us and propel us forward in life. Science teaches us that things that don’t move stagnate, deteriorate and die. In contrast, things… [Read More]
I read a heart-wrenching social media post today about a single mum who was battling for relevance. Her kids had been out for a weekend with the family their dad had created after divorce. She was eloquently lamenting her battle between playing the un-needed martyr and being ‘the bigger person’ who can celebrate the joy of new and fulfilling experiences… [Read More]
If you think you are going to get rich in the service industry you’d better get your skates on as it’s dying a fast death. Customers (you might call them clients, consumers, patients or something else entirely) no longer have to choose your service. Thanks to global connectivity (or, in other words, the internet and telemarketers)… [Read More]
Looking to encourage better relationships or a better job/career/lifestyle? The key is clarity and you can find it using this Letter of Intention & Clarity eBook as your template.